CPC boss laments legislative challenge to consumer protection
The Director General of Consumer Protection Council, Mrs. Dupe Atoki, has lamented the level of challenge posed by the inadequacy of the Council’s Act to consumer protection in the country, saying it is partly a hindrance to meeting consumers’ expectations.
Mrs. Atoki made the assertion during a courtesy call on her counterpart with the National Orientation Agency, (NOA), Mr. Mike Omeri, in his office in Abuja.
The Council’s boss said, besides the issue of inadequate funding, “one of the challenges of not being able to meet the expectations of the consumer is legislative”.
While calling on well-meaning stakeholders to support the on-going efforts at reviewing the law, she said the proposed amendment will reposition the council for effectiveness if passed by the National Assembly.
According to her, major novel provisions of the proposed bill include the establishment of Negotiation, Mediation and Conciliation Tribunal, Small Claims Courts and Mobile Courts, which she stated will be devoid of technicality for swift resolution of consumer complaints.
She noted that the mandate of CPC covers the whole country, just like that of NOA, explaining further that the Council’s Act is about the interest of consumers nationwide and that the entire citizenry of the country also equally forms the main constituency of NOA.
Mrs. Atoki, emphasizing the importance of an effective synergy with NOA, stated that since “we need to educate Nigerians in their own languages, there is no place better for me to come than NOA.
“It will be my loss if I don’t partner with NOA. In every sense, whatever strategy we come up with, your platform is of essence”, she asserted with a tone of finality.
Responding, Mr. Omeri described her as an outstanding icon, claiming that her rich profile justified her appointment by President Goodluck Jonathan to head an organization, like the CPC, for the restoration of the hopes of consumers in Nigeria.
He expressed unreserved commitment to partner with CPC to ensure consumers have value for their money by leading the campaign for de-patronizing of fake and substandard products and services in Nigeria.